Is customer support important for short links and QR codes?
At BL.INK, customer happiness makes our day
One of the most-frequent compliments we receive from our customers is that we offer exceptional customer service and support—and we’re very proud to do so.
From the very beginning, when we started out in 2008, we have built products alongside our clients. Our commitment to helping people starts at the very top, years ago, and it persists today.
At BL.INK, we strive to provide the best customer experience possible. We want lasting relationships with our clients—so, we prioritize solving their problems quickly and efficiently, while coaching and training them so they’re getting the most value out of the platform that they can.
How to access the best URL shortener and QR code generation services from BL.INK
When you log into the BL.INK platform, there’s a Help button on the left-hand navigation. Clicking the Help button takes you directly to our support articles and knowledge base. We offer many different articles to help walk you through BL.INK’s different features and best practices, and we answer frequently asked questions.
Where to start if you're new to BL.INK
If you’re new to BL.INK, start here. In this category, we offer the basics for users who are starting out with the BL.INK platform.
One of our favorite articles is The Anatomy of a Short Link, where we walk through the different components of a domain, a short link, and some of the key options when creating links with BL.INK.
BL.INK has an easy-to-search knowledge base
In the BL.INK knowledge base, we offer a global search that allows you to find articles pertaining to your keywords. Whether you’re looking for more information on creating dynamic links, how to create a masked link, or how to compare analytics, we have content to help.
Extensive URL shortening and QR code video library
Our support center also offers video content, and we’re always adding more content. In the video library, you’ll find videos that help to walk you through different parts of the BL.INK dashboard including importing links, exporting links, viewing analytics, and more.
These videos are quick and to-the-point while remaining informative and helpful for hands-on visualization of the different features BL.INK offers.
Submitting a Ticket
In addition to our extensive library of content, you can easily submit a ticket directly to our support team for any additional questions by clicking on Submit a Ticket in the upper right.
The form will send our team an email, and we’ll get back to you with more information promptly. We pride ourselves on our speedy responses, and our team is very knowledgeable—so we’ll help resolve your issue in a timely manner and send any additional resources if applicable.
If you run into a question, simply submit a ticket— we’re happy to help.
If you’re an enterprise customer, you also have direct access to your assigned Customer Success Manager or you can give us a call at +1 (512) 354-2640.
Enterprise customers also have custom SLAs and support levels. If your organization requires a 15-minute response time, 24-hours a day, seven days a week, 365 days a year, BL.INK is able to support you.
Our custom SLAs allow us to ensure that we’re creating and providing support that meets your organization’s compliance needs in every way possible.
If you have more questions on our customer support or want to get more information, drop us an email and experience our support for yourself.
"Dynamic links generation is my favourite feature. You can easily create one link and depending on information collected from the user, time, device used, language... You can redirect him to a different location depending on your needs. Bl.ink also keep some parameters you could need in the url."
Read full review on G2
International Business Development
"We are in a highly regulated industry, and finding a service that was able to meet or exceed our InfoSec security questions *as well as* provides easy-to-use features seemed like it was going to be a bit of a lost cause, but Bl.ink is a bit of a unicorn!" Read full review on G2
BL.INK “..integrated into our Spredfast social efforts seamlessly, giving us branded links and enhanced tracking at a great value. They are also consistently reliable with high quality product and customer service. It is the solution we needed.”
Digital Marketing, Patagonia
"BL.INK helps us to brand all our short URLs across different channels. It helps track content performance and engagement across different channels for different content types. Helps Track, Manage and Modify a wide range of links that could easily become a complex task for enterprise customers in no time." Read full review on G2
Digital Marketing Manager
Company size: Enterprise (> 1000 emp.)
"We are able to track our web traffic that is directly attributed to social media campaigns. This was a gap for us in the past so this has been a huge help in proving our team’s impact. We also have integrated Blink into our Adobe Analytics so we can track even further data." Read full review on G2
Social Media Manager
Company size: Enterprise (> 1000 emp.)
"Using BL.INK, we can easily create branded website links, that over time, help build trust in the quality and value of the content we share. Advanced features like dynamic links and promo badges are useful. I especially appreciate that BL.INK is very client focused, and the team eagerly listens to our business needs and offers innovative solutions." Read full review on G2
Director, Digital Content Strategy, UnitedHealthcare Brand Marketing
“From the start, they’ve been nothing but helpful and accommodating. No problem was too big or small, with a constant friendly and warm response to all the queries we have had throughout implementation. Great service and a real contender to the other services out there.”
Software Integration Analyst, Yorkshire Water
"Any company needs to manage the links in their domains. There are countless URL shortening tools today; however, not many tools have the required level of flexibility like the right tracking parameters, attribution, and campaign insights. Thanks to BL.INK, I can direct leads to the right place at the right time (by day, date, time, geography, device, and language). A must-have tool for any company looking to increase reach and engagement." Read full review on G2
"Blink is super helpful for any time I need a link shortened. It's also great it keeps a record of all my links & can set up tracking for campaigns, which makes it super easy to track many different campaigns at once!" Read full review on G2
“.. allows us to easily measure the conversions for links distributed via our social platforms.”
Director of Digital & Emerging Media, Seattle Seahawks & Sounders FC
BL.INK enables our team to..."include a link in promotional materials that we can change once the link is created. Additionally, when we have a problem with a hyperlink, we can change the redirect without having to re-distribute the link to clients, customers, or employees." Read full review on G2
“They’ve allowed our organization to better track and analyze engagement on social media. The team has been accessible, responsive and more than accommodating for special requests, feedback and support.”
Social Media Manager, Academy of Nutrition and Dietetics