Menu

For over fourteen years, BL.INK has been the foundation for companies of all sizes to grow and drive more customer engagement and measure the effectiveness of their marketing efforts. Our product is used by brands such as Coca-Cola, Target, Best Buy, Hilton, United Healthcare and more so your role will be to drive success with some of the largest brands on the planet.

We are also committed to your success and growing your skills through training, certification, and direct client engagement to solve real business challenges. You’ll work closely with developers, product managers, and the executive team to help resolve questions and report your success as the face of BL.INK.

Responsibilities:
  • Be the "first voice" of the company, acting as the primary point of contact for all inbound and outbound support requests.
  • Ensure the retention and satisfaction of all assigned clients by providing exceptional customer care.
  • Collaborate with clients to understand their needs and goals, and provide tailored solutions and recommendations.
  • Work directly with sales, product management, and customer success managers to resolve outstanding issues quickly.
  • Proactively reach out to clients to identify areas of improvement and address any concerns.
  • Collaborate closely with internal teams to advocate for clients and ensure their needs are met.
  • Provide timely and accurate responses to client inquiries, troubleshooting any issues that may arise.
  • Work closely with development teams on bugs, new features, and product updates.
  • Maintaining functions of customer care including processes, automation, support articles, and more.
  • Work with a diverse and multi-cultural client base with customers around the globe.

 

Technical Skills
  • Proficiency in Microsoft Office and Google Docs for creating and managing documents, spreadsheets, and presentations.
  • Experience with Atlassian JIRA, Atlassian Confluence, Hubspot, and Freshdesk for efficient issue tracking, collaboration, and knowledge management.
  • Basic knowledge of HTML/CSS and web design principles as they relate to organic and paid search, allowing you to understand and communicate effectively with technical teams.
  • Familiarity with Freshdesk, Hubspot, Slack, and other collaborative communication tools to streamline internal and external communications.
  • Experience with Google Analytics, Google Tag Manager, Urchin Tracking Module (UTM) Codes, and Link Attribution, enabling you to analyze website traffic, track marketing campaigns, and optimize conversion rates.
  • Proactive in staying up-to-date with the latest trends and changes in online advertising, ensuring you can provide informed guidance to clients and keep our support services aligned with industry best practices.
  • Have an affinity for technology, marketing, and the multitude of tools throughout the ecosystem.

 

Qualifications:
  • Bachelor's degree or equivalent experience.
    Previous experience in customer care or a related field.
  • Excellent written and verbal communication skills, with a friendly and energetic tone.
  • Detail-oriented and analytical, with the ability to think critically and problem-solve effectively.
  • Demonstrated ability to increase customer satisfaction through thoughtful and proactive support.
  • Strong organizational and time management skills, with the ability to prioritize tasks effectively.
  • Self-starter, driven, team player that looks for ways to actively contribute to new processes, product updates, and more.

At BL.INK, we value our employees and offer a positive, supportive, and collaborative work environment. You'll have the opportunity to work with a passionate team dedicated to providing exceptional customer support and driving enterprise customer care. We also provide competitive compensation and benefits packages.

If you're ready to join a dynamic company that values communication and thoughtful customer support, we can't wait to hear from you! 

To apply, please complete this form and follow the enclosed instructions.