--- title: "Webinar: The Data Secret Behind Room & Board's Customer Experience" description: "Webinar: how Room & Board transformed customer experiences through trusted, verified data to improve marketing strategies for revenue growth & efficiency." image: https://www.bl.ink/hubfs/Room%26Board-sideboard-1000x500.png --- [![blink-logo-white](https://www.bl.ink/hs-fs/hubfs/zz-Archive/emails/blink-logo-white.png?width=714&height=143&name=blink-logo-white.png) ](https://www.bl.ink) [![login to blink](https://www.bl.ink/hubfs/Theme%202022/Global%20Assets/person-logo.svg) Login ](https://app.bl.ink/my-login) [ Get a Demo ](https://bl.ink/top-right) ![Icon-3](https://www.bl.ink/hubfs/Website%20navigation%20icons/new-svg-image/Icon-3.svg) #### Features Where we shine ![Icon-nav-flexi](https://www.bl.ink/hubfs/Website%20navigation%20icons/new-svg-image/Icon-nav-flexi.svg) #### Flexibility Editable links ![Icon-nav-security](https://www.bl.ink/hubfs/Website%20navigation%20icons/new-svg-image/Icon-nav-security.svg) #### Security & Compliance SOC2, GDPR, HIPAA ![Support for Short URLs & QR codes](https://www.bl.ink/hubfs/Website%20navigation%20icons/new-svg-image/Icon-nav-support.svg) #### Service & Support Clients love BL.INK ![Icon-nav-vs-competitors](https://www.bl.ink/hubfs/Website%20navigation%20icons/new-svg-image/Icon-nav-vs-competitors.svg) #### BL.INK vs. the Rest Compare us to anyone ![Icon-nav-integrations](https://www.bl.ink/hs-fs/hubfs/Website%20navigation%20icons/Icon-nav-integrations.png?width=40&height=40&name=Icon-nav-integrations.png) #### Open API & Integrations We work with your tech ![Branded, shortened URLs](https://www.bl.ink/hs-fs/hubfs/Website%20navigation%20icons/Icon-nav-branded-links.png?width=40&height=40&name=Icon-nav-branded-links.png) #### Branded Links Full link management ![Rules-based routing](https://www.bl.ink/hubfs/Website%20navigation%20icons/new-svg-image/Icon-nav-route-arrows.svg) #### Rules-Based Link Routing Customize experiences ![Customized landing pages](https://www.bl.ink/hubfs/Website%20navigation%20icons/new-svg-image/Icon-nav-rules-dynamic-routing.svg) #### Power Pages Easy custom landing pages ![SMS at Scale](https://www.bl.ink/hubfs/Website%20navigation%20icons/new-svg-image/Icon-nav-customer-stories.svg) #### SMS at Scale Personalized messaging ![QR codes](https://www.bl.ink/hubfs/Website%20navigation%20icons/new-svg-image/Icon-nav-qr-code.svg) #### QR Codes QR code with each link ![E-Link](https://www.bl.ink/hubfs/Website%20navigation%20icons/new-svg-image/Icon-nav-developers.svg) #### E-Link Let anyone create links ![Broken Link Management](https://www.bl.ink/hubfs/Website%20navigation%20icons/new-svg-image/Icon-nav-branded-links-new.svg) #### Broken Link Monitoring No more 404s ![Structured data](https://www.bl.ink/hubfs/Website%20navigation%20icons/new-svg-image/Icon-nav-integrations.svg) #### Structured Data Empowered analytics ![Icon-nav-enterprise-product](https://www.bl.ink/hubfs/Website%20navigation%20icons/new-svg-image/Icon-nav-enterprise-product.svg) #### BL.INK Enterprise Unlimited options ![BL.INK CXP](https://www.bl.ink/hs-fs/hubfs/Website%20navigation%20icons/Icon-nav-connected-packaging.png?width=40&height=40&name=Icon-nav-connected-packaging.png) #### BL.INK CXP Dynamic mobile microsites at scale ![Icon-nav-core-product](https://www.bl.ink/hubfs/Website%20navigation%20icons/new-svg-image/Icon-nav-core-product.svg) #### BL.INK Core Feature-rich self-serve QR codes & short links ![Icon-nav-GS1](https://www.bl.ink/hubfs/Website%20navigation%20icons/new-svg-image/Icon-nav-GS1.svg) #### GS1 Digital Link 2D barcodes for optimal consumer engagement ![Smartlabel QR codes](https://www.bl.ink/hs-fs/hubfs/Website%20navigation%20icons/Icon-nav-sms-at-scale.png?width=40&height=40&name=Icon-nav-sms-at-scale.png) #### Connected Packaging Customized QR codes for variable printing and packaging ![Marketing ROI analysis](https://www.bl.ink/hs-fs/hubfs/Website%20navigation%20icons/Icon-nav-vs-competitors.png?width=40&height=40&name=Icon-nav-vs-competitors.png) #### Marketing ROI Structured attribution data for optimized analytics ![HIPAA compliant short links](https://www.bl.ink/hubfs/Website%20navigation%20icons/new-svg-image/Icon-nav-core-product.svg) #### Healthcare HIPAA-compliant, BAA-ready links & QR codes ![Icon-nav-enterprise-product](https://www.bl.ink/hubfs/Website%20navigation%20icons/new-svg-image/Icon-nav-enterprise-product.svg) #### BL.INK Enterprise Pricing requires a quote request ![CXP ](https://www.bl.ink/hs-fs/hubfs/Website%20navigation%20icons/Icon-nav-connected-packaging.png?width=40&height=40&name=Icon-nav-connected-packaging.png) #### BL.INK CXP Pricing requires a quote request ![Icon-nav-core-product](https://www.bl.ink/hubfs/Website%20navigation%20icons/new-svg-image/Icon-nav-core-product.svg) #### BL.INK Core Monthly pricing that starts with a free trial ![Icon-nav-integrations](https://www.bl.ink/hubfs/Website%20navigation%20icons/new-svg-image/Icon-nav-integrations.svg) #### Knowledge Base Tons of articles, videos ![Icon-nav-support](https://www.bl.ink/hubfs/Website%20navigation%20icons/new-svg-image/Icon-nav-support.svg) #### Get Help Submit a ticket here ![BL.INK Open API](https://www.bl.ink/hs-fs/hubfs/Website%20navigation%20icons/Icon-nav-developers.png?width=40&height=40&name=Icon-nav-developers.png) #### For Developers Open API documentation ![Webinar:-The-Data-Secret-Behind-Room-&-Board's-Customer-Experience](https://www.bl.ink/hubfs/Room%26Board-sideboard-1000x500.png) [inLink Management](https://www.bl.ink/blog/tag/link-management) [inSocial Media](https://www.bl.ink/blog/tag/social-media) [inMarketing Data/Attribution](https://www.bl.ink/blog/tag/marketing-data-attribution) [inRetail](https://www.bl.ink/blog/tag/retail) [inData Analysis/Analytics](https://www.bl.ink/blog/tag/data-analysis-analytics) [inCompliance/Security](https://www.bl.ink/blog/tag/compliance-security) [byLeigh](https://www.bl.ink/blog/author/leigh)Jul 23, 2024 9:39:24 AM Listen to this blog Webinar: The Data Secret Behind Room & Board's Customer Experience 3:48 # Webinar: The Data Secret Behind Room & Board's Customer Experience In today's competitive market, understanding the impact of each marketing program on company revenue is crucial. [Room & Board](https://bl.ink/rb-site-link), a renowned modern furniture retailer, faced this very challenge. They needed a solution to capture standardized data across multiple platforms and transform it into actionable insights. The goal was to dissect customer engagement, from catalog pages to specific areas of a store, and determine which interactions led to purchases. Enter BL.INK and [ObservePoint](https://bl.ink/obs-blog-site). Room & Board's primary challenge was to [capture and analyze marketing data accurately](https://www.bl.ink/solutions/marketing-roi). They needed a solution that could provide governance and scalability to standardize data collection and attribution across the board. BL.INK, a comprehensive link management tool, was chosen by [Sam Valind](https://www.linkedin.com/in/samschutt/), Room & Board’s Senior Data Analyst, for its personalized support, fast implementation, and SOC2 compliance. By integrating QR codes and shortened URLs into their marketing materials, Room & Board tracks customer interactions with unprecedented granularity. This approach allowed for targeted follow-ups and personalized marketing efforts, significantly enhancing the customer experience. Additionally,  the company automated the creation and management of QR codes and custom URLs, saving countless hours of manual labor, which the digital marketing team, led by [Spencer Jahnke](https://www.linkedin.com/in/spencer-jahnke-96698538/), appreciates. BL.INK's ability to monitor and correct broken links in real-time prevented customer frustration and preserved the integrity of Room & Board's digital presence. In addition, ObservePoint's platform validates Room & Board's website analytics to give them confidence in their web strategy and decisions. In addition, their web governance platform scans their website to validate pages, tags, and cookies for privacy and analytics. Learn more from ObservePoint's [Cameron Cowan](https://www.linkedin.com/in/cameronrcowan/) during the webinar.  One of the most significant outcomes of implementing BL.INK was the optimization of ad spend. Eliminating broken links and introducing dynamic, trackable URLs enabled Room & Board to refine their digital advertising strategies. Furthermore, detailed attribution reports allowed the marketing team to pinpoint the most effective campaigns and channels, focusing their efforts where they had the greatest impact on revenue. The precise, validated data enabled by ObservePoint and BL.INK not only validated marketing's contribution to Room & Board's revenue but also bolstered the team's credibility within the company. This facilitated informed decision-making and justified further investment in successful marketing initiatives. Room & Board's journey with BL.INK and ObservePoint serves as a compelling blueprint for other businesses seeking to refine their marketing strategies through technology. By embracing advanced link management and analytics, companies can enhance their operational efficiency, customer engagement, and revenue growth. As the digital landscape continues to evolve, the integration of sophisticated tools like ObservePoint and BL.INK into marketing strategies will be pivotal for businesses aiming to stay ahead of the curve. To dive deeper into this success story and learn how Room & Board created great customer experiences through data, join our upcoming webinar, ["How Trusted Data Helps Room & Board Create Great Customer Experiences."](https://info.bl.ink/2024-09-rb-webinar) This webinar provides valuable insights into Room & Board's strategies and how you can apply them to your business. Don't miss this opportunity to learn from industry experts and elevate your marketing approach. [![Register Now](https://no-cache.hubspot.com/cta/default/8422896/02b1b918-16f0-419b-9643-56fd0839f0c9.png)](https://cta-redirect.hubspot.com/cta/redirect/8422896/02b1b918-16f0-419b-9643-56fd0839f0c9) Save your spot and gain access to exclusive knowledge that can transform your marketing efforts.  ### Search ###### Browse by category - [Link Management](https://www.bl.ink/blog/tag/link-management) - [GS1 Digital Link/2D Barcodes](https://www.bl.ink/blog/tag/gs1-digital-link-2d-barcodes) - [Connected Packaging](https://www.bl.ink/blog/tag/connected-packaging) - [QR Code](https://www.bl.ink/blog/tag/qr-code) - [Branding](https://www.bl.ink/blog/tag/branding) - [Compliance/Security](https://www.bl.ink/blog/tag/compliance-security) - [Marketing Data/Attribution](https://www.bl.ink/blog/tag/marketing-data-attribution) - [Healthcare](https://www.bl.ink/blog/tag/healthcare) - [Data Analysis/Analytics](https://www.bl.ink/blog/tag/data-analysis-analytics) - [Consumer Goods](https://www.bl.ink/blog/tag/consumer-goods) - [Retail](https://www.bl.ink/blog/tag/retail) - [Social Media](https://www.bl.ink/blog/tag/social-media) - [SMS/Messaging](https://www.bl.ink/blog/tag/sms-messaging) - [Sustainability](https://www.bl.ink/blog/tag/sustainability) ##### Subscribe to this Blog ## Related Posts [![Room & Board improves marketing attribution with BL.INK](https://www.bl.ink/hs-fs/hubfs/room-and-board-photo-400x200.jpg?width=352&name=room-and-board-photo-400x200.jpg) ](https://www.bl.ink/blog/how-room-board-measures-in-store-engagement) ### [How Room & Board Measures In-Store Engagement](https://www.bl.ink/blog/how-room-board-measures-in-store-engagement) In the ever-evolving landscape of retail marketing, brands seek innovative ways to connect with... [Read More](https://www.bl.ink/blog/how-room-board-measures-in-store-engagement) [![photo of person scanning qr code on an item with their smart phone](https://www.bl.ink/hs-fs/hubfs/Website%20Images/qr-code-bottle-scan.jpeg?width=352&name=qr-code-bottle-scan.jpeg) ](https://www.bl.ink/blog/bl.ink-becomes-a-gs1-us-solution-partner-to-help-build-gs1-digital-links) ### [BL.INK Becomes a GS1 US Solution Partner to help build GS1 Digital Links](https://www.bl.ink/blog/bl.ink-becomes-a-gs1-us-solution-partner-to-help-build-gs1-digital-links) ## BL.INK Joins Network of Companies Certified to Help Businesses Implement GS1 Standards **Austin, TX,...** [Read More](https://www.bl.ink/blog/bl.ink-becomes-a-gs1-us-solution-partner-to-help-build-gs1-digital-links) [![The Role of BLINK's Custom QR Codes in Offline Marketing](https://www.bl.ink/hs-fs/hubfs/Blink%20Compress%20Images/The%20Role%20of%20BLINKs%20Custom%20QR%20Codes%20in%20Offline%20Marketing%20(1).png?width=352&name=The%20Role%20of%20BLINKs%20Custom%20QR%20Codes%20in%20Offline%20Marketing%20(1).png) ](https://www.bl.ink/blog/the-role-of-blinks-custom-qr-codes-in-offline-marketing) ### [The Role of BLINK's Custom QR Codes in Offline Marketing](https://www.bl.ink/blog/the-role-of-blinks-custom-qr-codes-in-offline-marketing) QR codes have become an increasingly prevalent tool in marketing strategies, bridging the gap... [Read More](https://www.bl.ink/blog/the-role-of-blinks-custom-qr-codes-in-offline-marketing) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Leigh", "url" : "https://www.bl.ink/blog/author/leigh" }, "dateModified" : "2025-02-19T15:28:40.768Z", "datePublished" : "2024-07-23T14:39:24.000Z", "headline" : "Webinar: The Data Secret Behind Room & Board's Customer Experience", "image" : [ "https://www.bl.ink/hubfs/Room&Board-sideboard-1000x500.png" ], "mainEntityOfPage" : { "@id" : "https://www.bl.ink/blog/webinar-room-and-board", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.bl.ink/hubfs/blink-transparent-bg.png" }, "name" : "Blink Global, LLC" } } ```